FAQ
Product FAQ
Q: Can I display bagged and boarded comics in The Nerd Shelf?
A: Absolutely! The Nerd Shelf is designed to accommodate bagged and boarded comics. The interchangeable frames are sized to fit standard bagged and boarded comics comfortably, ensuring your prized comics are displayed securely while staying protected.
Q: Why should I use a bagged and boarded comic?
A: Using a bag and board is the best way to preserve the condition of your comics, protecting them from dust, fingerprints, and bending. The bag provides a protective barrier, while the board offers structural support, preventing creases or damage over time. It’s an ideal way to display your comics in The Nerd Shelf while keeping them in mint condition!
Q: Will the bag and board affect how the comic fits in the frame?
A: Not at all! The Nerd Shelf’s frames are designed with collectors in mind and accommodate bagged and boarded comics perfectly, so your comic stays snug and well-supported without being cramped.
Q: Can I switch out bagged and boarded comics easily?
A: Yes, The Nerd Shelf’s interchangeable frame design allows you to switch out your bagged and boarded comics easily, so you can refresh your display whenever you like—without damaging your comics or having to remove them from their protective covering.
Q: Does The Nerd Shelf come with hardware included?
A: Yes, The Nerd Shelf comes with the essential hardware needed for assembly, including screws to put the unit together and rubber feet to stabilize it when used as a free-standing display. However, wall-mounting hardware (such as screws and anchors) is not included, so you’ll need to purchase appropriate mounting hardware separately based on your wall type.
Q: What specific hardware is included?
A: The Nerd Shelf package includes:
- Assembly Screws: To securely attach the frame and shelf components.
- Rubber Feet: For added stability and to prevent slipping when used on a surface as a free-standing display.
Q: Why isn’t wall-mounting hardware included?
A: Wall surfaces can vary greatly (drywall, plaster, brick, etc.), and each type requires specific anchors and screws for safe installation. We recommend using wall-mounting hardware suited to your specific wall type for optimal safety and stability.
Q: What type of wall-mounting hardware should I use?
A: We recommend using heavy-duty wall anchors or screws suitable for your wall type (e.g., drywall anchors for drywall, masonry screws for brick) to securely support The Nerd Shelf and your displayed items.
Q: Is The Nerd Shelf designed to protect my collections?
A: No, The Nerd Shelf is not specifically designed for protection. It’s created to showcase your collections in a stylish and visually appealing way. While it can securely hold your items and provide a stable display, its primary function is to highlight your collectibles, comics, and memorabilia, turning them into beautiful focal points in your space.
Q: How should I protect my collections while using The Nerd Shelf?
A: For the best protection, we recommend displaying items that are already in protective cases, like bagged and boarded comics, or using display stands and covers for valuable figurines and memorabilia. The Nerd Shelf works perfectly alongside these protective measures, giving you the best of both worlds—protection and presentation.
Q: What if I want both protection and display?
A: While The Nerd Shelf isn’t built as a protective case, it can securely hold items that are already in their own protective enclosures, such as sealed action figures, boxed collectibles, or slabbed comics, ensuring they stay safe while being beautifully showcased.
Q: What is the weight limit for The Nerd Shelf?
A: The Nerd Shelf is designed to support 10 pounds of distributed weight. This means the weight should be spread evenly across the entire shelf to ensure stability and prevent damage to the unit or the wall it’s mounted on.
Q: What does “distributed weight” mean?
A: Distributed weight refers to spreading the load evenly across the shelf, rather than concentrating it in one spot. For example, if you’re displaying multiple figurines or books, ensure they are spaced out evenly along the shelf instead of clustered in a single area.
Customer Service FAQ
Welcome to the Nerd Hero Customer Service FAQ! We’re here to ensure that your shopping experience is smooth, transparent, and hassle-free. Below are answers to some of the most common questions we receive. If you need further assistance, feel free to reach out to our support team at krafferty@nerdhero24.com.
1. How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. Click on the tracking link in the email to monitor the status of your delivery. If you haven’t received your shipping confirmation email, please check your spam folder or reach out to us for assistance.
Need help?
- Email us at krafferty@nerdhero24.com with your order number.
2. What is your return policy?
We offer a 30-day return policy for items. If you’re not completely satisfied, you can return your product for a full refund or exchange. You will be given pre-paid postage for the return. Upon receiving the item back, you will be refunded or sent an exchange.
How to initiate a return:
- Email us at krafferty@nerdhero24.com with your order number and reason for the return.
- We’ll send you a prepaid return shipping label and instructions.
3. What should I do if my item arrives damaged or defective?
We’re sorry to hear that! If your item arrives damaged or defective, please contact us within 3 days of delivery. We’ll arrange for a replacement or full refund at no additional cost.
Steps to resolve the issue:
- Email us at krafferty@nerdhero24.com with your order number, photos of the damaged item, and a brief description of the problem.
- Our team will respond within 1-2 business days to resolve the issue.
4. Can I change or cancel my order after it’s been placed?
If your order has not yet been processed, we’ll do our best to accommodate changes or cancellations. However, if your order has already been processed or shipped, we may not be able to make adjustments.
How to request a change or cancellation:
- Email us at krafferty@nerdhero24.com as soon as possible with your order number and the requested change.
5. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Your payment information is processed securely, and we do not store any payment details on our site.
6. Do you offer international shipping?
Yes, we ship worldwide! International shipping rates and delivery times vary depending on the destination. Please note that customs fees and import duties are the responsibility of the customer and are not included in our shipping fees.
For more information:
- Visit our Shipping Policy page or email us at krafferty@nerdhero24.com with specific questions.
7. How do I assemble The Nerd Shelf?9Your product comes with easy-to-follow assembly instructions and the necessary hardware. If you need additional help, download a digital copy of the assembly instructions here or watch our step-by-step video tutorial on our homepage.
Need more help?
- Contact us at krafferty@nerdhero24.com, and we’ll be happy to walk you through the process.
8. I received the wrong item. What should I do?
If you received an incorrect product, we apologize for the inconvenience. Please reach out to us, and we’ll quickly resolve the issue by sending the correct item or offering a full refund.
How to report:
- Email krafferty@nerdhero24.com with your order number and a photo of the incorrect item.
9. How can I contact customer support?
If you have any questions or need assistance, our support team is here to help!
- Email: krafferty@nerdhero24.com
- Phone: 781-413-1927 (Available Monday - Friday, 9 a.m. - 5 p.m. EST)
- Live Chat: Click the chat icon at the bottom right of the page during business hours.
If your question wasn’t answered here, don’t hesitate to reach out. We appreciate your support and look forward to helping you display your collection with pride!