Contact information
We’re here to help! At Nerd Hero, we pride ourselves on providing exceptional customer service and support for our fellow collectors. Whether you have a question about our products, need help with an order, or just want to share your feedback, our customer service team is ready to assist you.
Please feel free to reach out using one of the methods below, and we’ll get back to you as soon as possible.
1. Customer Service Inquiries
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Email: krafferty@nerdhero24.com
For general inquiries, product information, or questions about your order, email us directly, and we’ll aim to respond within 24-48 hours. -
Phone: 781-413-1927
Available Monday - Friday, 9 a.m. - 5 p.m. EST. Give us a call for immediate assistance with urgent matters. -
Live Chat:
Click the chat icon at the bottom right of the page to connect with a customer service representative. Available Monday - Friday, 9 a.m. - 5 p.m. EST.
2. Mailing Address
If you prefer to reach us by mail, please send your inquiries to:
Nerd Hero Customer Service
2 Michael Rd
East Bridgewater, MA 02333
USA
3. Frequently Asked Questions
Before contacting us, check out our FAQ Page for quick answers to common questions about shipping, returns, and product details. You might find the information you need right there!
4. Order Issues or Product Concerns?
If you have an issue with your order or a product you received, please include your order number and a brief description of the problem when you reach out. This helps us resolve your issue as quickly as possible.
5. Collaborations & Wholesale Inquiries
Interested in partnering with us or stocking Nerd Hero products? We’d love to hear from you! Contact us at krafferty@nerdhero24.com, and our partnerships team will get back to you.
We're Here For You!
We value your feedback and strive to create the best experience possible for our customers. If there’s anything we can do to improve, or if you’d like to share your thoughts with us, don’t hesitate to get in touch!
Thank you for choosing Nerd Hero to display your collection with pride. Your passion is our inspiration!